// EVERYTHING YOU NEED TO KNOW

Frequently Asked Questions

Delivery Information

Where will you deliver for $40.00?

We will deliver to most places for our flat rate delivery charge of $40.00. If you have a Startrack courier in your area the chances are we will honour the offer. If you are very remote ie. Outback Areas or Australia we will endeavour to work in with you and try get the freight to a destination closest to you for $40.00, then you can take it from there. Places we have delivered for $40.00 include Katherine, Cairns, Perth, Darwin, Broken Hill. If you are unsure please contact us.

Payment Information

What Payment Methods Are Accepted?

We offer three types of payment methods, Paypal, Afterpay and Zippay.

Is Buying On-Line Safe?

We understand that secure online payments are important to customers and that is why we use only reputable payment solutions like Paypal, Afterpay and Zippay. If you don’t have an account with these services, then checkout as a guest using your credit or debit card securely through paypal at the checkout page.

Orders and Returns

How do I place an Order?

Ordering online has never been easier. Find the products you are looking for through our simple menu display or our easy to use search bar at the top of the screen (look for the magnifying glass) Add the products you wish to purchase to the cart. To view your cart at any time, see the shopping trolley at the top of the screen. When you have finished adding items to the cart, it’s time to hit the checkout button. This will take you to an order summary page where you can change the quantities, remove anything you don’t want and see the sub total of your order. Once you have entered your shipping information, it’s time to choose how you wish to pay and then the process is complete. You will receive a confirmation email once the payment has been successfully processed.

Do I need an account to place an order?

No. It is not necessary to have an account to purchase Nuplas Construction Supplies products online. You may process orders as normal without the need for logging into or creating your own account. However, for those who wish to keep track of their order history, retain their delivery information including addresses etc. we offer a secure ‘MY ACCOUNT’ login. This makes buying easier for those who wish to keep track of their order history and eliminate the need to enter the same shipping information over and over.

Who should I to contact if I have any queries?

We pride ourselves on customer service here at Nuplas Construction Supplies and are happy to answer any questions you may have concerning products, your order status or what the weather is doing locally. You can leave a message through our contact us page, email us direct sales@nuplasgroup.com.au or call us at the office.

Please feel free to get in touch today.

How Can I Cancel Or Change My Order?

Oh no! You have just processed your order online and made a mistake; gave an incorrect delivery address, ordering the wrong size or just plain forgot to order something? Please do not worry yourself too much, we are human also and are here to help. Simply contact us as early as possible the next business day and we will do our best to correct any issues with your order. Call the office from 7am to 11am and we can guarantee your order will not leave without the changes.

How Do I Track My Order?

We use Startrack to ship most of our online orders, please provide your email address and Startrack will send you shipping information the day your order is dispatched. If you do not receive tracking information, your order may be travelling on another transport company. Call the office between 7am & 4pm Monday to Friday and we will be able to track your order for you.

How Can I Return a Product?

We offer a 100% Money Back Guarantee on all our products. To return an item please contact us and we will arrange a full refund and give you delivery address details to return the item. Alternatively, you may return the item in person. Refunds will only be given to items returned in a saleable condition. For faulty or damaged items, please contact us at the office between 7am & 4pm Monday to Friday and we will arrange a replacement.